Privacy Policy

Last updated: 26 January 2026

Essea Naturopathy (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

This Privacy Policy explains how we collect, use, store, and disclose personal information, including sensitive health information, through our website and in the provision of naturopathic services.

1. Personal Information We Collect

We may collect personal information that is reasonably necessary for us to provide our services, including:

Contact Information
Name, email address, phone number, and postal address.

Health Information
Information relating to your health, medical history, symptoms, and other details relevant to naturopathic assessment and care.
Health information is considered sensitive information under the Privacy Act 1988 and is handled with additional care.

Payment Information
Payment details required to process payments for consultations or services. Payments are processed via secure third-party payment providers. We do not store full credit card details.

Website and Technical Information
Information collected through your use of our website, including IP address, browser type, device information, pages visited, and interactions with forms. This information may be collected via Squarespace and related analytics tools.

2. How We Collect Information

We collect personal information when you:

  • book or enquire about an appointment

  • complete a contact or intake form on our website

  • communicate with us via email or phone

  • engage with our website or online services

Where reasonable and practicable, we will collect personal information directly from you.

3. How We Use Your Information

We use personal information for purposes including:

  • providing naturopathic consultations and care

  • maintaining clinical records

  • communicating with you about appointments and services

  • processing payments

  • managing our practice operations

  • improving our website and services

  • complying with legal, regulatory, and professional obligations

We only use personal information for the purpose for which it was collected, or for a related purpose where permitted by law.

4. Storage and Security of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. This includes the use of secure systems, password protection, and trusted third-party service providers such as Squarespace.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Disclosure of Personal Information

We may disclose personal information in the following circumstances:

Service Providers
To third-party providers who assist us with website hosting, appointment scheduling, payment processing, or administrative services. These providers are required to handle information securely.

Legal Requirements
Where required or authorised by law, including compliance with legal obligations or requests from regulatory authorities.

With Your Consent
Where you have provided consent for disclosure.

We do not sell, rent, or trade your personal information.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date.

Requests can be made using the contact details below. We will respond within a reasonable timeframe.

7. Retention of Information

Health records are retained in accordance with legal and professional record-keeping requirements. We cannot delete health information where we are required by law to retain it.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies provided by Squarespace to support website functionality and analyse website traffic.

You can control cookie settings through your web browser. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing personal information.

10. Complaints

If you believe your privacy has been breached, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Essea Naturopathy
Email: hello@esseanaturopathy.com.au